abd99's Privacy Policy

abd99 is a trusted online betting and casino platform for players in Bangladesh. When you use our services, you share certain personal information with us. The purpose of this privacy policy is to inform you with complete transparency about how that information is collected, for what purposes it is used, with whom it is shared, and how it is kept secure.

This policy applies to all abd99 services, including our website, mobile platform, gaming services, payment processing, and customer support. By creating an account and using our services, you are considered to have accepted the terms of this privacy policy. Please read this document carefully.

abd99 only collects information that is necessary to operate our services safely and properly. The types of information collected are described below by category.

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Identity verification documents (such as a copy of your national ID card or passport — if applicable)

2.2 Financial Information

For processing transactions we collect:

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Important: We do not directly store any bank account numbers or card details. All financial transactions are handled through our approved payment partners.

2.3 Usage and Technical Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the website and a list of pages visited
• Game play history and betting information (for service quality assurance)
• Information obtained from cookies and similar tracking technologies

2.4 Information from Communications

If you contact us via live chat or email, the details of that conversation may also be stored, and are used primarily for service improvement and dispute resolution.

abd99 uses collected information only for the following purposes and for no others:

• Account management: For registration, login verification, password recovery, and account security.
• Transaction processing: To complete deposits, withdrawals, and bonus payments smoothly.
• Age and identity verification: To ensure that only users aged 21 and above are accessing the service.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Responsible gaming: To identify unusual playing patterns and provide support to players.
• Customer support: To resolve issues and respond to inquiries.
• Service improvement: To analyze usage and preference data in order to further improve the user experience.
• Meeting legal obligations: To comply with applicable legal and regulatory requirements.

Your information is not sold to or rented to third parties for marketing purposes.

abd99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the platform remember your preferences and personalize your experience.

4.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and security protection. The site does not function properly without them.
• Functional cookies: For remembering language preferences and login information.
• Analytics cookies: To understand how our platform is being used — this information helps us improve our services.

Most browsers accept cookies by default. You can change your browser settings to reject cookies if you wish, but this may limit the functionality of some services.

abd99 never sells your personal information to third parties for commercial purposes. However, to keep our services running smoothly, limited information may be shared in the following cases:

• Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay. These third parties have their own privacy policies.
• Game providers: Your gaming activity may be visible to game providers to a limited extent, which is necessary to ensure fair play.
• Legal requirements: Information may be provided to relevant authorities in the case of a court order, investigation, or legal obligation.
• Fraud prevention services: Information may be shared on a limited basis with partners who specialize in account security and fraud detection.

In each of the above cases, only the necessary information is shared, and all our partners are contractually bound to follow appropriate data protection standards.

abd99 treats the security of your personal information as the highest priority. We use industry-standard technologies and processes to keep your information secure:

• SSL encryption: All data transfers between your browser and our servers are secured through SSL/TLS encryption.
• Encrypted password storage: Your password is never stored in plain text — strong hashing algorithms are used.
• Access controls: Only authorized personnel can access your information, and only when specifically required.
• Regular security reviews: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Data minimization policy: We collect and store only the information that is genuinely necessary to operate our services.

While we take the highest protective measures, no one can guarantee 100% security when transmitting information over the internet. However, if a security breach occurs, we will notify affected users and the relevant authorities as quickly as possible.

abd99 retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons.
• Financial transaction records may be retained for an extended period, as this is required for auditing and dispute resolution.
• Once the retention period has passed, data is securely deleted or rendered unreadable.

As an abd99 user, you have the following rights regarding your personal information:

• Right to know: You have the right to know what information we hold about you. Upon request, we will provide a summary of that information.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to request deletion: In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to restrict processing: In certain cases, you have the right to request that the processing of your information be temporarily paused.
• Withdrawal of consent: Where information is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible.

abd99 is for users aged 21 and above only. We never intentionally collect personal information from minors. Age verification is in place at the time of registration.

If a minor's information accidentally enters our system and we become aware of it, that information will be deleted and the account will be closed immediately. If a parent or legal guardian believes their child has registered on our platform, please contact us right away.

Our platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These third-party services have their own privacy policies, which may differ from ours. We recommend reading the respective privacy policies of these services before using them.

abd99 is not responsible for the privacy practices of third parties. However, we only work with partners who follow industry-standard data protection rules.

abd99 reserves the right to revise this privacy policy from time to time. If significant changes are made, we will:

• Post a notice on the platform.
• Send a notification message to your registered email if possible.
• Update the most recent effective date at the top of this page.

If you continue to use the platform after changes have been made, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.